Job Description
Job Summary:
Our client is seeking a Customer Service Representative who will work independently to deliver professional and focused customer service to both internal and external stakeholders. This role will report to the Senior Team Leader, Customer Service Tanzania, and requires a proactive approach to addressing customer inquiries and resolving issues efficiently. The ideal candidate will possess strong communication skills and a commitment to providing exceptional service, ensuring a positive experience for all customers.
Responsibilities:
- Handle inbound and
outbound up/downtime interactions with our remote tower site personal in
different parts of Tanzania,
- Monitor power
(Tanesco) feed from our software and incase of power cut liaise with our site
supervisors and contact Tanesco for assistance
- Registers Radio
tower downtime complaints with tanesco
- Ensures proper
recording of time used to restore/repair/respond
- Responsible for
skillfully retaining customers through positive relationship building
- Provide exceptional
customer care across all call types including escalations, technical, support
and billing.
Requirements
- Experience over 1 year in a Retention/Churn team in a Telecom/ICT company.
- Customer-centric mentality & passion for the customer
- Effective verbal communication skills, including grammar and tone
- Active Listening.
- Problem-Solving Skills.
- Empathy.
- Multitasking Ability.
- Time Management.
- Conflict Resolution.
- Adaptability.
- Technical Proficiency.
- Team Collaboration.
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