• Greet and welcome guests upon arrival, ensuring a warm and professional first impression.
  
• Address guest inquiries, requests, and complaints promptly and courteously.
  
• Anticipate guest needs and offer personalized recommendations for activities and services.
  
• Maintain ongoing communication with guests throughout their stay to ensure satisfaction.
  
• Manage efficient check-in and check-out processes, coordinate room assignments, and handle special requests.
  
• Ensure proper handling of paperwork and payments.
  
• Conduct room inspections before guest arrivals, ensuring cleanliness and readiness.
  
• Coordinate with housekeeping to address any issues or special requests and write personalized welcome notes.
  
• Supervise and train front-of-house staff, assign daily tasks, and conduct performance evaluations.
  
• Monitor guest feedback and implement improvements to enhance the guest experience.
  
• Ensure amenities and facilities are well-maintained and operational.
  
• Collaborate with other departments to ensure seamless service.
  
• Manage reservations, maintain accurate guest records, and handle financial transactions and daily reports.
  
• Oversee inventory and supplies for front-of-house operations.
  
  

Requirements

• Proven experience in a similar role within the hospitality industry.
  
• Strong leadership and communication skills.
  
• Fluency in English; knowledge of Swahili is a plus.
  
• Proficiency in hotel management software and MS Office applications.
  
• Ability to work flexible hours, including evenings, weekends, and holidays.
  
• Excellent problem-solving skills and ability to remain calm under pressure.