Job Summary:
Our client is seeking a Customer Service Officer to join our team. The ideal candidate will have 3 years of experience in customer service, especially in the hospitality industry, and will be passionate about providing excellent service. He or she will be the first point of contact for our customers, helping them with their inquiries, solving problems, and ensuring they have a great experience with the company.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a friendly and professional manner.
- Provide clear information about our services, products, or policies to customers.
- Handle customer complaints or concerns with patience and care.
- Offer solutions that meet customer needs and ensure they are satisfied with the service provided.
- Use your hospitality experience to create a welcoming and positive experience for each customer.
- Ensure customers feel valued and respected throughout every interaction.
- Assist customers with placing orders, making bookings, or processing requests accurately.
- Follow up with customers to ensure their orders or requests are fulfilled correctly.
- Collect customer feedback and share it with the team to help improve services.
- Suggest improvements to our customer service processes when needed.
- Work with colleagues from different departments to solve customer issues or improve service delivery.