Job Summary;
Our Client a Tourism and Hospitality Company is seeking a dynamic and experienced Operations Manager to oversee daily
operations located in Arusha, Tarangire, Ngorongoro and Serengeti properties and ensuring
our fleet is maintained at a very high standards and that they are road worthy.
The Operations Manager will play a key role in ensuring smooth and efficient operations
across all camps and Head office, maintaining high standards of service delivery, and driving
guest satisfaction.
Responsibilities;
- Planning, organizing, and managing the daily operations of the ops team staff to
ensure efficiency and provide support to our team in our camps and Lodges in
carrying out their day-to-day operations.
- Monitor and control operational expenses such as vehicle/Camp maintenance
cost to ensure they are reasonable and are in alignment with the approved budget.
- Drive on-going cost saving initiatives in all potential areas of the companies and
coordinate with Other Departments.
- Ensure all our seasonal sites contract are renewed in good time prior to expiry of
contract.
- Maintenance of good relationships with stakeholders
- Point of contact for Out of hours with regards to Operational issues.
- Identifying CAPEX/OPEX requirements for our camps and Lodges in consultation
with Head of Operations and procurement team and ensure that we have enough
resources to operate efficiently.
- Spearhead to ensure all Vehicles and equipment’s are serviced on time and that
there is a preventive maintenance schedule.
- Take responsibility for fuel reordering and ensure acceptable levels of vehicle
consumption/km is achieved and any deviations are investigated.
- Ensure all lodges and camp are fully compliant with all health, safety, standards and
that all operational Licenses are up to date (OSHA, TALA, FIRE, WATER BASIN, TBS).
- Ensure annual Environmental audits are carried out and that NEMC Fees are paid on
time.
- Follow up with Projects regarding Ongoing projects to ensure timely completion and
report to Head of Ops should there be an anticipation of delays that will affect
operations.
- Assist procurement team in Sourcing mechanical parts (gens / vehicles / pumps)
when required.
- Providing input to any complaints logged by guests in a professional and timely
manner.
- Maintain dynamic job descriptions for all staff, with consultation of Head of
Operations.
- Lead and motivate a diverse operations team Including camps and Lodge
managers, Maintenance | head office staff, fostering a positive work environment
and ensuring adherence to company policies.
- Ensure the ops departments are rightsized in terms of staffing
- Conduct timely performance appraisals of direct reports and highlights areas of
improvements.
- Training, coaching, and development Ops staff.
- Liaise with HR department in case of disciplinary matters.
Facebook
Instagram
Linkedin
Twitter