• Handle all leads from clients (including individuals, agents, and corporates) with the correct costing and within the appropriate turnaround period specific to Takims Holidays.
  
• Be proactive with leads by recommending services, activities, upselling, alternatives and any additional information on itineraries, suitable to the specific client.
  
• Maintain the tour file from beginning to completion, including communicating with hotels, airlines and other suppliers.
  
• Liaise with inter-company teams such as accounting, operations and air-travel to coordinate the tour file logistics.
  
• Maintain good relationships with all our suppliers via phone and email conversations.
  
• Report any challenges to the Head of Department, including any issues on the quality of services from third party suppliers.
  
• Must be familiar with all existing products and services offered by Takims Holidays and in addition take a proactive role in learning about any new ones.
  
• Maintain a professional demeanor and represent our brand positively always.
  
• Ability to work under pressure and make changes to itineraries at the last minute to accommodate our clients' needs.
  

Requirements

• Previous experience in tour consulting / sales encouraged but not required.
  
• General knowledge of Tanzanian geography and national parks.
  
• Ability to take initiative on new challenges.
  
• Desire and willingness to learn about both the tourism industry and Takims Holidays.
  
• Fluent in English in both speaking and writing.
  
• Conversational Kiswahili.
  
• Good organizational skills such as time management, and prioritizing tasks.
  
• Good attention to detail.
  
• Computer literate with Microsoft Word, Excel, and Outlook / Office 365.
  
• Can work in a team and have good interpersonal skills.
  
• Minimum 3 years office experience.