• Handle general queries from clients, brokers, and providers via phone and email.
  

• Receive and sort claims submissions, acknowledging receipts and requesting additional documentation where necessary.
  

• Liaise with clients, brokers, and healthcare providers to obtain supporting documents as requested by the insurer.
  

• Manage delegated IPMI claims emails and maintain an individual turnaround time (TAT) of less than two days for processing assigned claims.
  

• Submit complete claims to the insurer within two days and reassess any denials or partial payments within three days of receipt.
  

• Close processed claims in the Navision system within five days following remittance from the insurer.
  

• Maintain up-to-date communication with clients by acknowledging claims within 24 hours and providing feedback or additional requests within three days.
  

• Support customer service and underwriting decisions through timely outreach and accurate claims reporting.
  

• Participate in team learning and development initiatives, including continuous learning in advanced Excel and systems optimization.
  

• Perform any other duties as may be assigned by management.
  

Requirements

• Diploma in Business Administration, Insurance Studies, or a related field.
  


• Competency in Microsoft Office tools, especially Excel, Word, and PowerPoint.
  


• Basic accounting knowledge.
  


• Previous experience in customer service and/or account management.
  


• Strong verbal and written communication skills.
  


• High attention to detail and the ability to manage time and tasks effectively.
  


• A proactive approach to problem-solving and a commitment to quality service delivery.