• Handle guest check-in and check-out processes, ensuring accurate payment collection and receipt issuance.
  
• Process payments using cash, credit cards, and other electronic payment systems.
  
• Reconcile daily transactions and maintain accurate records of cash drawer balances.
  
• Provide courteous and professional service, addressing guest inquiries, complaints, and requests efficiently.
  
• Collaborate with other departments, such as housekeeping and reservations, to ensure seamless guest experiences.
  
• Monitor and maintain front desk supplies, reporting shortages or equipment issues as needed.
  
• Follow company policies and procedures to ensure compliance with financial and operational standards.
  
• Promote hotel services and amenities to guests, offering suggestions for enhancing their stay.
  
• Prepare and submit financial and operational reports as required by management.
  
• Address and resolve financial discrepancies or guest-related issues in a timely and professional manner.

Requirements

• High school diploma or equivalent; additional training in hospitality or finance is a plus.
  
• Previous experience as a cashier or in a hospitality front desk role is preferred.
  
• Excellent customer service and communication skills.
  
• Proficient in handling cash, credit card machines, and accounting software.
  
• Strong organizational skills and attention to detail.
  
• Ability to work under pressure and handle challenging situations with professionalism.