Job Summary:
Our client is seeking a Customer Service Representative who will work independently to deliver professional and focused customer service to both internal and external stakeholders. This role will report to the Senior Team Leader, Customer Service Tanzania, and requires a proactive approach to addressing customer inquiries and resolving issues efficiently. The ideal candidate will possess strong communication skills and a commitment to providing exceptional service, ensuring a positive experience for all customers.
Responsibilities:
- Handle inbound and outbound up/downtime interactions with our remote tower site personal in different parts of Tanzania,
- Monitor power (Tanesco) feed from our software and incase of power cut liaise with our site supervisors and contact Tanesco for assistance
- Registers Radio tower downtime complaints with tanesco
- Ensures proper recording of time used to restore/repair/respond
- Responsible for skillfully retaining customers through positive relationship building
- Provide exceptional customer care across all call types including escalations, technical, support and billing.
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