• Respond to user inquiries and provide technical support via phone, email, or in-person.
  
• Diagnose and troubleshoot hardware, software, and network issues.
  
• Escalate complex problems to higher-level IT staff when necessary.
  

• Install, configure, and maintain computer hardware, software, and peripheral devices.
  
• Perform routine maintenance and updates on systems and software.
  
• Manage software licenses and ensure compliance with licensing agreements.
  

• Assist in the setup, configuration, and maintenance of the company’s local area network (LAN) and wide area network (WAN).
  
• Monitor network performance and security to ensure smooth operations.
  
• Troubleshoot network connectivity issues and perform necessary repairs.
  

• Conduct training sessions to educate employees on new software applications and IT policies.
  
• Create and update user manuals and documentation.
  
• Provide guidance on best practices for data security and IT usage.
  

• Implement and maintain security measures, including firewalls, antivirus software, and data encryption.
  
• Monitor systems for security breaches and respond to incidents promptly.
  
• Conduct regular backups and ensure data recovery procedures are in place.
  

• Maintain an inventory of IT equipment and software.
  
• Assist in the procurement of new hardware and software as needed.
  
• Ensure proper disposal of obsolete or damaged equipment.
  

• Assist in IT projects, such as system upgrades, migrations, and new technology implementations.
  
• Collaborate with other departments to understand their IT needs and provide appropriate solutions.
  

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
  
• Any certifications (If any) (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
  
• Not less than 2 years of experience in IT support or a related role.
  
• Experience with various operating systems (Windows, MacOS, Linux) and office software (Microsoft Office, Google Workspace).
  
• Strong problem-solving and troubleshooting skills.
  
• Good communication and interpersonal skills
  
• Ability to work independently and as part of a team.
  
• Familiarity with network protocols, firewalls, and security practices.
  
• Strong organizational skills and attention to detail.