• Participates in the selection of front office personnel.
  
• Schedules the front office staff.
  
• Supervises workload during shifts.
  
• Evaluate the job performance of each front office employee.
  
• Maintains working relationships and communicates with all departments.
  
• Maintains master key control.
  
• Verifies that accurate room status information is maintained and properly communicated.
  
• Resolves guest problems quickly, efficiently, and courteously.
  
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  
• Reviews and completes credit limit report.
  
• Works within the allocated budget for the front office.
  
• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
  
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  
  

Requirements

• Upholds the hotel's commitment to hospitality.
  
• Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor the selling status of the house daily. I.e. flash report, allowance etc.
  
• Monitor high-balance guests and take appropriate action.
  
• Ensure implementation of all Hotel policies and house rules.
  
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  
• Prepare revenue and occupancy forecasting.
  
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest’s managers and other employees.
  
• Monitor all V.I.P.'s special guests and requests.
  
• Maintain required parts of all front office and stationery supplies.
  
• Review daily front office work and activity reports generated by Night Audit.
   Review the Front office log book and Guest feedback forms daily.
  
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchsafing, schedules, forecasts, reports and tracking logs.
  
•  Perform other duties as requested by management.