Job Summary.

Our Client, a Group of Companies is searching for a qualified IT Service Manager to manages information technology (IT) tasks and staff, establishes relationships with external clients, services computer systems and software, and maintains computer networks and user connectivity.

Responsibilities;

• Coordinating interfaces between ITSCM (IT Service Continuity Management) and other processes, including service level management, information security management, availability management, capacity management and business continuity management.
  
• Ensures effective and efficient day to day operation with adherence to Request, Incident, Problem and Change Management processes and procedures within timeframes set by severity levels engaging various IT partners as required.
  
• Ensures transitioning of applications in Development to Maintenance is done effectively with thorough analysis of the impact of changes to operational processes and standards.
  
• Act as the operational owner of all IT systems and processes.
  
• Act as single point of contact (SPOC) for IT in the region – for escalations and future business plans or activities only.
  
• Provide IT service vendor oversight for the key vendors supporting the Operating Companies and sites.
  
• Developing and maintaining the ITSCM process in accordance with the overall business continuity management requirements.
  
• Implementing and maintaining the ITSC Plans and recovery plans to ensure that, at all times, the recovery objectives of the business can be achieved.
  
• Regularly testing the ITSC Plans for effectiveness, reviewing the results and taking action to overcome the identified deficiencies.
  
• Supporting the ITSC Plan execution during the invocation and restoring the service back to normal operating conditions.
  

Requirements

• Licensing or Certifications for IT Service Manager such as ITIL, V3, PMP, HDI, MCP, V4, PMBOK, PMI, SCA, CE.
  
• Bachelor’s degree in IT or Computer Science.
  
• Should have skills in ITIL, Salesforce.com, Excel, CRM systems, Outlook, Procedures for service delivery, Processes, Reporting procedures, Service operations policies, Avecto toolset.
  
• To be able to understand strategic and operational technology environments and services and how they come together to underpin the product.
  
• Excellent organizational skills and ability to multitask multiple activities.
  
• 4 or more years of experience leading an IT support organization required.
  
• Aptitude to present financial and business requirement information in the form of a business case and drive project through governance and implementation.
  
• Seasoned in people management / team leadership skills