• Diagnosing, programming and servicing of EFD machines.
  
• Provide installation and onsite support for clients when necessary.
  
• Providing remote support for clients when required.
  
• IT Products Inspection and service whenever required.
  
• To work within the allocated SLA’s and complete diagnosis and dispatch of device.
  
• Update and submit daily technical reports showing serviced devices on the status of serviced good.
  
• Prepare monthly report.
  
• Training Customers on new products and services when required.
  
• Support upcountry technicians.
  
• Support reseller technicians.
  
• Support and repair of office equipment.
  
• Additional responsibilities by Senior management.
  

Requirements

• Diploma education or equivalent.
  
• 2 Years of practical experience in realted field.
  
• Formal training, skills and abilities in the field.
  
• Passion for technology and knowledge of technical systems.
  
• Excelled organisation skills and ability to prioritise and work under pressure.
  
• Able to work collaboratively and effectively in a team environment.
  
• Ability to adapt quickly (and positively) to changing demands and priorities.
  
• Excellent interpersonal and communications skills.