• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
  
• Plan activities and allocate responsibilities to achieve the most efficient operating model
  
• Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits
  
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
  
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
  

Requirements

• Degree in Business Administration, Hotel/Hospitality Management or relevant field
  
• Proven experience as Hotel Manager or relevant role
  
• Fluent in English.
  
• Understanding of all hotel management best practices and relevant laws and guidelines
  
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
  
• Excellent customer service skills as well as a business mindset
  
• Demonstrable aptitude in decision-making and problem-solving
  
• Reliable with an ability to multi-task and work well under pressure
  
• Outstanding leadership skills and a great attention to detail