• Being the main service market field interface between the company and the customers.
  
• Selling of parts and service.
  
• Monitor and follow up of relevant KPI’s.
  
• Gather customer needs
  
• Gather customer feedback on dealer and machine/Truck performance
  
• Gather and report back market intelligence around Aftermarket
  
• Assist with/handle Commercial Goodwill Requests
  
• Scout market for creating new business opportunities
  
• Proactively visits customers to generate dealer business and additional value for the customer.
  
• Preventive Service Agreements.
  
• Care inspection
  
• Proactive monitoring
  
• Uptime guarantee
  
• Product updates / campaigns
  
• Maintenance parts & Lubricants
  
• Ground Engaging tools
  
• Selling Consumables
  
• Sales promotions
  
• Software options
  
• Machine/Truck calibration / adjustment
  
• Computer aided reports and recommendation
  
• Machine Refurbishment
  
• Repair parts
  
• Selling Service kits
  
• Selling Hoses
  

Requirements

• Technical degree in Engineering or related fields.
  
• Good command in English spoken and written.
  
• Able to create reports and work independent.
  
• Sales skills and service minded.
  
• Analytic mindset.
  
• Previous experience in Original Equipment Manufacturer (OEM) equipment parts sales within mining or construction heavy equipment and trucks/logistics environments preferably European brands.
  
• Not less than 5 years of mechanical experience trucks or heavy equipment.
  
• Strong network within the sector to assist in client growth.
  
• Parts experience
  
• Good understanding of using computer aided diagnostic tools
  
• Knowledge in Hydraulics and Electrics
  
• Valid driver’s license