Job Summary:
Our client is seeking an energetic, commercially minded, and community-focused Senior Manager to lead the overall member experience, operational excellence, and growth of its fitness community. The role is responsible for overseeing day-to-day gym operations, managing fitness offerings including Padel and Pilates, driving member engagement and retention, leading brand development initiatives, and ensuring exceptional customer experiences. The successful candidate will build a vibrant and welcoming environment that strengthens community connection, supports business growth, and positions the gym as a leading fitness and wellness destination in Tanzania.
Responsibilities:
- Lead daily gym operations to ensure high standards of service delivery and operational efficiency.
- Manage and develop Padel and Pilates programs to maintain quality experiences and member satisfaction.
- Build and nurture a strong fitness community through engaging member experiences and positive culture initiatives.
- Plan and deliver member events, wellness programs, fitness challenges, and community engagement activities.
- Drive member retention, engagement, and referral initiatives.
- Lead social media activities including content creation, event promotion, and brand visibility campaigns.
- Act as the face and ambassador of the gym, building relationships with members and stakeholders.
- Recruit, coach, and manage gym staff to maintain a customer-focused and high-performing team.
- Ensure facility standards, cleanliness, maintenance, and health and safety compliance are maintained.
- Develop partnerships with local businesses, wellness providers, and community organizations.
- Monitor and report on business performance indicators including memberships, retention, participation, customer satisfaction, and revenue.
- Identify opportunities to grow memberships, increase revenue, and strengthen brand positioning.
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