Job Summary:

The IT Manager will be responsible for managing and maintaining the hotel’s information technology systems to ensure seamless operations across all departments. This role includes overseeing the hotel’s Property Management System (PMS), Point of Sale (POS), network infrastructure, data security, and all IT-related support functions. The IT Manager will ensure technology is aligned with the hotel’s operational and guest service goals, while safeguarding data integrity and supporting efficiency.

Key Responsibilities:

• Oversee and manage Oracle Hospitality Systems, including OPERA PMS, MICROS POS, and related applications.
  
• Provide technical support to staff and resolve system-related issues promptly.
  
• Ensure optimal performance of hotel-specific applications and software.
  
• Manage integration between various hospitality systems (e.g., PMS, POS, CRM, Finance).
  
• Maintain and support hotel’s network infrastructure (LAN, WAN, Wi-Fi, VPN).
  
• Ensure secure, high-speed internet access for both guests and staff.
  
• Monitor system performance and implement upgrades where necessary.
  
• Oversee installation and maintenance of servers, hardware, and security systems.
  
• Develop and enforce IT policies, SOPs, and best practices.
  
• Ensure compliance with data protection regulations (GDPR, PCI DSS).
  
• Conduct regular backups, disaster recovery, and business continuity planning.
  
• Implement cybersecurity measures to protect sensitive guest and business data.
  
• Liaise with IT vendors, service providers, and contractors for system maintenance and upgrades.
  
• Negotiate contracts and manage IT budgets effectively.
  
• Recommend new technology solutions to improve efficiency and guest satisfaction.
  
• Provide training to hotel staff on IT systems and software use.
  
• Support various hotel departments (Front Office, F&B, Finance, HR, Sales & Marketing) with IT-related solutions.
  
• Lead and mentor junior IT staff or external support teams.
  

Requirements

• Bachelor’s degree in information technology, Computer Science, or related field.
  
• Minimum 5 years of IT management experience in the hotel/hospitality industry (100+ rooms).
  
• Strong working knowledge of Oracle Hospitality Systems (OPERA PMS, MICROS POS, etc.).
  
• Proven expertise in networking, servers, database management, and IT security.
  
• Experience with Windows Server, Active Directory, and Microsoft Office 365.
  
• Strong troubleshooting, problem-solving, and project management skills.
  
• Excellent communication and interpersonal skills to support cross-departmental functions.
  
• Ability to work under pressure and adapt to a fast-paced hospitality environment
  
• Strategic IT planning and innovation in hospitality systems.
  
• Guest-oriented service approach with a focus on operational excellence.
  
• Strong leadership and vendor management skills.
  
• High level of integrity, confidentiality, and professionalism.